RETURNS

How to return an US order

We totally get it, sometimes you need to return your order so we have made it super simple, really quick and completely FREE! We want you to LOVE your products just as much as we do so if for any reason you change your mind, you've had a change of he

How to return a gift

If you have been lucky enough to receive your lovely wellbeing item as a gift and know it was purchased directly from neomorganics.com, please contact our Customer Care Team here with the order reference received within the parcel. We can offer an ex

Need a new returns label?

If you require a new returns label, please contact our Customer Care Team here.

Are returns free of charge?

Can I return more than one order together?

We are unable to accept multiple orders in the same return. Please ensure you process one return per order only, to reduce the chance of errors when processing your return at our warehouse.

How will I know when you've received my return?

Please keep hold of your tracking information once you have returned your order back to us. If you have not received notification of your return being processed within 14 working days of the date it was received back to our warehouse, please reach ou

How long do I have to return an item?

We can exchange or refund items if they are returned to us within 28 days of receipt.

How long does it take to process a return?

Please allow up to 14 working days from the date of return for your return to be processed.

If I have purchased a bundle, can I return some of the items?

Unfortunately, we are unable to accept a partial return for items purchased as part of a bundle. To discuss this in further detail please contact our Customer Care team here.

If I return my order, do I need to return the promotional gift?

If you qualified for a promotional gift in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. If the promotional product is missing from your return, your refund amount will be adjusted acc

I returned an item to you, when will I know you have received it?

We will notify you via email to confirm we have received your return and your refund/ exchange has been processed. If you have requested an exchange, a member of our Customer Care Team will be in touch via email to confirm this.Please allow up to 14

Non-Returnable Products

Unfortunately, we are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal has been opened by you after delivery. For health & hygiene reasons, we are unable to accept the return of NEOM Wonder Balms and NEOM