Please allow 14 working days from the day your return is received back for your refund to be processed and for your refund to be issued. Once your return has been processed, you will receive confirmation via email notifying you of your refund/ exchan
Please allow 2- 4 working days for the funds to show back in your bank account from the date that your refund was issued. Please note that processing times may vary depending on your payment method.
We are only able to issue a refund for items purchased via us.neomwellbeing.com. If you require a refund, please contact the original retailer for more information.
If you paid using an old bank account or credit card, please contact your bank directly. We are unable to issue a refund to an alternative payment method.
Please allow up to 14 working days from the day your return is received back into the warehouse for this to be processed and your refund to be issued. Once your refund has been issued, you will be notified via email.
Please allow up to 14 working days from the day your return was received back to us for your return to be processed. If 14 working days have passed since, please get in touch with our Customer Care Team here who can look into this further for you. If
If you used a discount code when placing your order, or you have purchased items as part of a bundle promotion, the refund you receive will be the amount due after taking these discounts in to consideration.